Troubleshooting LiveFlow Excel Add-in Login Issues

Last updated: March 9, 2026

If you're experiencing login issues with the LiveFlow Excel add-in, there are several common causes and solutions to try.

Common Login Issues and Solutions

Account Status Issues

The most common cause of login problems is an account with a past-due invoice or payment issue. If you can log into the LiveFlow website but not the Excel add-in, check your account status for any pending invoices that need to be resolved.

Email Verification Problems

If you're getting verification failed errors when clicking email verification links:

  1. Go directly to https://app.liveflow.com and sign in first

  2. Complete the email verification process on the website

  3. Once verified on the website, you should be able to sign in through Excel

Multiple Email Addresses

If you're using different email addresses for your LiveFlow account and your Microsoft Office 365 account, this can cause login issues. The Excel add-in may create a trial account with the Office 365 email instead of using your existing LiveFlow account.

To resolve this:

  1. Log into your LiveFlow account at app.liveflow.io

  2. Go to Settings and add your Office 365 email address to your workspace

  3. This will allow you to use the Excel add-in with your Office 365 email while maintaining access to your existing LiveFlow account

General Troubleshooting Steps

If you're still experiencing issues, try these steps:

  1. Ensure you're using the correct LiveFlow URL: app.liveflow.com (not app.liveflow.io)

  2. Clear your browser cache and cookies

  3. Try logging in using a different browser

  4. Restart Excel and try again

  5. Make sure you're opening verification emails in the same browser where you initiated the sign-in

If none of these solutions resolve your login issue, contact LiveFlow support for further assistance.