Fixing "An Excel error occurred. Please contact support" messages in LiveFlow reports

If you're seeing "An Excel error occurred. Please contact support" messages when trying to refresh your LiveFlow reports in Excel, this typically indicates issues with Excel integration or data processing. Here are the most effective solutions to resolve this error.

Quick Solutions to Try First

Adjust your date range: The most common cause is requesting too much data or future dates that don't exist yet. Make sure your date range ends at today's date or earlier, and try using a shorter time period.

Refresh reports individually: Instead of refreshing all reports at once, try refreshing one report at a time to identify if a specific report is causing the issue.

Reload the LiveFlow add-in: Go to Manage Reports and click "Reload Add-In" to refresh the LiveFlow extension.

When Reports Work in New Workbooks But Not Existing Ones

If you can create new reports successfully but existing reports show errors, this usually indicates the original reports have become corrupted. This commonly happens when:

• Reports were copied from another workbook

• The file was opened and saved in Google Sheets

• Excel's file recovery was used on an older version

• Other Excel add-ins interfered with LiveFlow's metadata

In these cases, the most reliable solution is to recreate the affected reports in the same workbook.

Prevention Tips

To avoid these errors in the future:

• Avoid copying LiveFlow reports between workbooks

• Don't open LiveFlow Excel files in Google Sheets

• Keep the LiveFlow extension open when saving reports

• Use reasonable date ranges that don't extend into the future

If you continue experiencing these errors after trying these solutions, please contact support with the specific error message and details about your report setup.