Why Isn’t My New Quick Books Account Showing Up In LiveFlow?

Issue

You added a new account to your Chart of Accounts in QuickBooks Online, but it’s not appearing in LiveFlow—even after refreshing your LiveFlow report.

Why this happens

In some cases, there can be a short delay between when a new account is added in QuickBooks Online and when it syncs into LiveFlow. This is expected behavior and does not indicate a problem with your data.

Solution

If you’ve already refreshed your LiveFlow report and the account is still missing, our team can manually force a sync on our end.

Please escalate this to a LiveFlow support agent so we can complete the sync for you.

What to have ready when you contact support

To help us resolve this as quickly as possible, please be prepared to share:

• The workspace you’re working in

• The name of the QuickBooks Online entity where the new account was added

Once we have this information, we can push the sync and ensure the new account appears in LiveFlow.

Thanks for your patience

We apologize for the inconvenience—once the sync is completed, your new account should be available in LiveFlow shortly.