Why Do My Custom Rows Disappear When I Refresh My LiveFlow Report

Last updated: February 9, 2026

Issue

Custom rows or columns you add to a spreadsheet that contains a LiveFlow report are removed every time you refresh the report.

Why this happens

This usually occurs when the report is set up as a Database Report.

When Database Report is toggled on:

  • The report refreshes like a live database table

  • Inserted rows are overwritten or removed on refresh

  • You cannot add your own rows to the sheet

  • You can add custom columns, but they behave differently (see below)

Solution

Turn off the Database Report setting for the affected report.

Follow these steps:

  1. Open the LiveFlow extension in Excel or Google Sheets

  2. Navigate to Manage Reports and click the report that’s experiencing the issue

  3. Under Customization, select Advanced

  4. Make sure Database Report is toggled off

Once disabled, you’ll be able to insert and keep your own rows and columns when refreshing the report.

Important notes about Database Reports

Database Reports can be useful in certain scenarios:

  • They work well for large datasets

  • They’re ideal when using LiveFlow purely as a data source for analysis or presentations

When adding custom columns to a Database Report:

  • Any formula or value entered in the first cell below the header will automatically copy down to all rows

However:

  • Any inserted rows will be overwritten on refresh

Summary

If you want full control over adding and keeping custom rows, make sure Database Report is turned off.